Coronavirus - Information for promoters
Solidarity is more important than ever.
That does not just refer to our social environment, but also to all of our work environment and our business relationships.
Due to the corona pandemic, for the most part, events are still prohibited. This presents all of us with tremendous challenges. And we know that you are working tirelessly trying to reschedule your events.
Below you will find links to the current regulations as well as further information from the German government and the Robert-Koch-Institute.
We also provide you with a step-by-step description of what you need to do in case of postponement or cancellation of your events. Please edit your affected events as soon as you can, so that we can inform your customers in time.
Postponement of events
1. If the date of your event is in the future, please follow these steps:
a) As soon as you know the new date, please change the event date once* in the edit mode.
b) If you currently don't have a new date yet, please enter a fake date once (which is in the far future) and add to the title of the event "POSTPONED TO UNKNOWN". If the title now exceeds the maximum number of characters, please shorten the original title to make sure the added information "POSTPONED TO UNKNOWN" is completely visible. If you want to pause pre-sales for your event, please change the end date of the sales period. Simply navigate to your event and click on 'Edit'. In the section 'Schedule' set the end date of the sales period to a date a few minutes in the future and save the event. Once you find a new date for your event and you want to restart sales, you will need to change the sales period again.
*We would like to inform your customers as soon as possible and we do that based on your changes. So please only change the information once to avoid confusion among your customers.
2. If the date of your event is already in the past, please follow these steps:
Please send an e-mail with all the info to our operations team under operations[at]eventim-light[dot]de. We will edit your event accordingly and inform your customers. Note: Please do not use the status 'Finished', if your event didn't take place.
Found a new event date?
As soon as you know the new date, please remove "POSTPONED TO UNKNOWN" from the event title and add the correct date. Finally, publish your event again. We will send out another e-mail to your customers with the final information.
Cancellation of an event
If rescheduling your event to a later date isn't possible and you want to cancel it, please change the status of your event to "cancelled". Your customers will be notified and refunded the ticketprice.
If the date of your event is already in the past, please send an e-mail to our team under operations[at]eventim-light[dot]de. We will cancel it and inform your customers. Note: Do not use the status 'Finished', if the event didn't take place.
We regret that you can't postpone your event.
For further questions please contact our support through our website.
As usual you can also find regular FAQs on our website.
Corona measures (as at April 27, 2021)
General information about the coronavirus
Financial support for businesses